Refund policy

RETURN & REFUND POLICY

We want you to shop with confidence at Drivenox. That is why we offer a 30-day return period.

RETURNS

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in the same condition in which you received it, with all original accessories and packaging where reasonably possible. You will also need your receipt or proof of purchase.

To start a return, please contact us at automotivevelora@gmail.com before sending your product back. We will provide you with return instructions and the applicable return address.

Please do not send products back without contacting us first.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong item, contact us as soon as possible and include your order number and clear photos or videos showing the issue.

If the claim is approved, we will arrange an appropriate solution, such as a replacement or refund, at no additional cost to you where required by applicable law.

30-DAY MONEY BACK GUARANTEE

We offer a 30-Day Money Back Guarantee.

If you are not satisfied with your purchase, contact us within 30 days of receiving your order to request a return.

Refund eligibility remains subject to the conditions described in this Return & Refund Policy and any mandatory consumer rights that apply to you.

RETURN SHIPPING

Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers may be responsible for the cost of returning the item.

We recommend using a tracked shipping service when returning an item.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return where permitted by applicable law, including:
- Items that have been damaged through misuse or improper handling
- Items returned after the applicable return period
- Items missing essential parts or accessories due to customer actions
- Gift cards, if offered

Nothing in this section limits any mandatory rights you may have under applicable consumer law.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, may be non-refundable except where required by applicable law.

CANCELLATIONS

If you wish to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed after it has entered processing or been shipped.

EUROPEAN UNION CONSUMERS

If you are a consumer in the European Union, European Economic Area or another jurisdiction providing a statutory withdrawal right, you may have the legal right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable exceptions.

This statutory right is separate from any additional commercial 30-Day Money Back Guarantee offered by Drivenox.

CONTACT

For return or refund questions, contact:

Drivenox
Email: automotivevelora@gmail.com
Website: drivenox.com